Privacy Policy

LLast updated: October 2026

This Privacy Policy explains how SH Training, trading as Neuro Coach – Life After Brain Injury, collects and uses personal information when you visit this website or contact me about Neuro Coaching services.

I respect your privacy and aim to handle your personal information responsibly and transparently.

1. Who I am

This website is operated by:

SH Training
Trading as Neuro Coach – Life After Brain Injury

Email: soili.harju@sh-training.com

If you have any questions about how your personal information is handled, you can contact me using the email address above.

 

2. What personal information I may collect

When you contact me or enquire about my coaching services, I may collect:

  • Your name 
  • Your email address 
  • The information you include in your message 
  • Information you provide when arranging or participating in coaching services 
  • Payment information relating to coaching services, such as confirmation of a bank transfer 

Website analytics

My website uses IONOS SiteAnalytics to help me understand how visitors use the website and to improve its content and performance.

IONOS SiteAnalytics may process information such as the page visited, referring website, browser type, operating system, device type and time of access. IP addresses are anonymised by IONOS. SiteAnalytics does not use cookies.

I do not intentionally collect medical records or detailed medical information through this website.

Please avoid including sensitive medical or health information in the general contact form.

 

3. How I collect your information

I may collect personal information when you:

  • Complete the contact form on my website 
  • Use the Book Your Free Call form to contact me 
  • Send me an email 
  • Become a coaching client 
  • Communicate with me in connection with your coaching services 
  • Make a payment for coaching services 

The information submitted through the website contact form is delivered to my business email address so that I can respond to your enquiry.

 

4. How I use your information

I use your personal information only where necessary for my business activities, including to:

  • Respond to your enquiries 
  • Arrange your free call 
  • Communicate with you about coaching services 
  • Provide and manage coaching services 
  • Arrange coaching sessions 
  • Process and record payments 
  • Respond to questions or requests 
  • Maintain appropriate business records 
  • Improve my website and understand general website usage through IONOS SiteAnalytics 
  • Meet legal or accounting requirements where applicable 

I do not use your email address for newsletters or unrelated marketing.

 

5. Legal basis for processing your information

Under data protection law, I need a lawful basis for processing your personal information.

Depending on the circumstances, I may process your information because:

  • It is necessary to respond to your enquiry or take steps at your request before entering into a coaching agreement. 
  • It is necessary to provide and manage services you have requested. 
  • I have a legitimate interest in managing and operating my business and website. 
  • I need to comply with a legal or accounting obligation. 
  • Where consent is required, I will ask for it. 

You can withdraw consent where processing is based on consent.

 

6. Health and medical information

My website does not ask you to provide medical records or detailed medical information through the contact form.

If health-related information becomes relevant during the coaching relationship, I will explain separately how that information is handled and what information is necessary for the coaching service.

You should therefore avoid including detailed medical or health information in the general website contact form.

 

7. Who I share your information with

I do not sell, rent or otherwise provide your personal information to third parties for their own marketing purposes.

Your information may be processed by service providers that I use to operate my business and website, for example:

  • IONOS, which provides my domain, website hosting/website builder and website analytics. 
  • My email service provider, which delivers messages submitted through the website contact form. 
  • Payment service providers, if I introduce online payment services such as Stripe in the future. 
  • Professional advisers or authorities where this is necessary to meet legal or accounting obligations. 

Where third-party providers process personal information on my behalf, I expect them to handle that information in accordance with applicable data protection requirements.

 

8. Website analytics and cookies

My website is built and hosted using IONOS.

I use IONOS SiteAnalytics to understand general website usage and improve the website.

IONOS SiteAnalytics does not use cookies. It may process technical information such as pages visited, browser type, operating system, device type, referring website and time of access. IP addresses are anonymised by IONOS.

The IONOS Website Builder may also use technically necessary cookies that are required for the website to function. These are not used for tracking purposes.

I do not currently use Google Analytics, Meta Pixel or other third-party advertising or tracking pixels on this website.

 

9. How long I keep your information

I only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected.

Information relating to enquiries may be kept for a reasonable period so that I can respond to you and maintain appropriate business records.

If you become a coaching client, relevant information may be retained for as long as necessary to provide the service and meet any legal, accounting or professional record-keeping requirements.

Financial records may need to be retained for longer periods where required by law.

10. How I protect your information

I take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

This includes using appropriate security measures for my website, email and business systems and limiting access to personal information to what is reasonably necessary.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

 

11. Your data protection rights

Depending on the circumstances and applicable law, you may have rights including:

  • The right to ask for access to the personal information I hold about you. 
  • The right to ask for inaccurate information to be corrected. 
  • The right to ask for your information to be deleted in certain circumstances. 
  • The right to ask me to restrict how your information is processed in certain circumstances. 
  • The right to object to certain processing. 
  • The right to data portability in certain circumstances. 
  • The right to withdraw consent where processing is based on consent.  

If you would like to exercise any of these rights, please contact me using the email address provided below.

I may need to verify your identity before responding to a request.

 

12. International transfers

Some service providers I use may process information outside your country or the European Economic Area.

Where this occurs, I will take appropriate steps to ensure that personal information is handled in accordance with applicable data protection requirements.

 

13. Links to other websites

My website contains links to my social media pages, including Facebook, Instagram, YouTube and LinkedIn.

These are direct links to external websites. They are not embedded social media feeds or tracking pixels.

Once you leave my website and visit another website, that website's own privacy policy and terms apply. I am not responsible for the privacy practices of external websites.

 

14. Children's privacy

My Neuro Coaching services are intended for adults.

I do not knowingly collect personal information from children through this website.

 

15. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my services, website, technology or legal requirements.

The latest version will always be published on this page, with the date of the most recent update shown at the top.

 

16. Contact and complaints

If you have any questions or concerns about how I handle your personal information, please contact:

SH Training
Email: soili.harju@sh-training.com

If you are not satisfied with how I have handled your personal information, you may also have the right to lodge a complaint with the relevant data protection supervisory authority.

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